Account Coordinator - Plumbing

GENERAL STATEMENT OF JOB

At Stancil, we take pride in delivering exceptional service through strong relationships, clear communication, and quality craftsmanship. The Account Coordinator plays a key role in supporting our Plumbing operations by gathering, reviewing, and distributing project information to ensure jobs are organized, scheduled, and completed efficiently. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem solving, and values being a reliable partner to both customers and field teams. As our company continues to grow, this role offers the opportunity to learn about the construction and production process from the ground up and develop within a supportive, people focused environment.

SUPERVISORY RESPONSIBILITIES

None

ESSENTIAL JOB FUNCTIONS

* Review Builder Portals and create work orders / job files based on plans, selections, and purchase orders. * Monitor Builder Portals to ensure production schedules are kept current for assigned builders. * Communicate with customers on scheduling and any needed changes. * Serve as advocate for the customer, gathering and disseminating information * Ensure all required job documentation is provided to the field team to support job readiness. * Serve as backup to other Account Coordinators when they are out of office. * Maintain builder relationships by responding to all inquiries and documenting any action. * Respond to builder/field inquiries by understanding inquiries; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying builders’ understanding of information and answer. * Record all builder communication by documenting and tracking all inquiries. * Frequently communicate with customers, managers, estimating, scheduling and purchasing on project status and exchange accurate information. * Support coordination between estimating, purchasing, and operations to improve efficiency. * Other...