Customer Service Representative (Home service: Plumbing, HVAC, Electrical)

Be the Voice of ASTAR

At ASTAR Air Conditioning, Plumbing & Electrical, we believe every customer interaction matters. As a Customer Service Representative (CSR), you'll be the first point of contact for homeowners seeking HVAC, plumbing, and electrical services throughout the DFW Metroplex.

We're looking for a positive, customer-focused professional who enjoys helping people, solving problems, and creating exceptional customer experiences. If you thrive in a fast-paced environment and enjoy being part of a supportive team, we'd love to meet you.

What You'll Do

• Answer inbound customer calls with professionalism, enthusiasm, and empathy.
• Schedule service, maintenance, and installation appointments accurately and efficiently.
• Make outbound calls to confirm appointments, follow up with customers, and support company initiatives.
• Assist customers with questions regarding services, memberships, promotions, and scheduling.
• Resolve customer concerns while delivering an exceptional customer experience.
• Maintain accurate customer records and notes within company software systems.
• Coordinate with dispatchers, technicians, and managers to ensure smooth operations.
• Help maximize scheduling opportunities and maintain technician productivity.
• Meet department performance goals while maintaining outstanding customer service.

What We're Looking For

• Previous customer service, call center, dispatching, or scheduling experience preferred.
• MUST HAVE: Home service industry experience (HVAC, Plumbing, Electrical).
• Strong communication and active listening skills.
• Positive attitude with a genuine desire to help customers.
• Excellent organization and multitasking abilities.
• Comfortable working in a fast-paced environment.
• Strong computer and data entry skills.
• ServiceTitan experience is a plus.
• Bilingual (English/Spanish) is a plus but not required.

You're a Great Fit If You...

• Enjoy talking to people and building relationships.
• Stay calm and professional under pressure.
• Take pride in providing excellent customer service.
• Are dependable, punctual, and team-oriented.
• Have strong attention to detail.
• Thrive in a goal-driven environment.
• Are coachable and eager to learn and grow.

Why Join ASTAR?

At ASTAR, we don't just service homes—we build relationships, create opportunities, and invest in our people. Our culture is built around our F.I.R.E. Core Values:

Fun Integrity Respect ExcellenceBenefits & Perks

• FREE Employee Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Company Match up to 6%
• Paid Time Off (PTO)
• Paid Holidays
• Birthday PTO Day
• Employee Assistance Program (EAP)
• Ongoing Training & Professional Development
• Career Advancement Opportunities
• Family-Owned & Operated Company
• Supportive Team Environment

If you're ready to join a company that values its employees and provides opportunities for growth, apply today and become part of the ASTAR family!

ASTAR Air Conditioning, Plumbing & Electrical

*Serving DFW with Excellence for Nearly 30 Years*

Pay: $18.00 - $20.00 per hour

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Application Question(s)

• Have you used ServiceTitan or another CRM/scheduling software?
• How many years of customer service, call center or scheduling experience do you have in home service (HVAC/Plumbing/Electrical)?

Work Location: In person