HVAC & Plumbing Dispatcher Supervisor

About Us

Join a Company with Over 50 Years of Trusted Service in South Florida!

Pride Air Conditioning & Plumbing has proudly served South Florida for over five decades, delivering reliable, high-quality HVAC and plumbing solutions. As a locally owned and operated company, we are proud of our commitment to excellence, customer satisfaction, and long-term community relationships.

Our team consistently goes the extra mile because we genuinely value every client we serve. At Pride, we foster a culture built on honesty, teamwork, and mutual respect, empowering each employee to contribute their unique strengths to provide the best service possible.

Position Overview

The Dispatch Supervisor is responsible for leading the daily operations of the Dispatch Department supporting HVAC, Plumbing, and Appliance service divisions. This role ensures the efficient scheduling, routing, and coordination of service technicians while maintaining high standards of customer service, operational efficiency, and dispatcher performance. The Dispatch Supervisor provides leadership, coaching, and accountability for the dispatch team, monitors technician productivity and workflow, and collaborates with multiple departments to ensure timely service delivery and an exceptional customer experience. As a working supervisor, this position actively supports daily dispatch operations when business demands require it.

Responsibilities

• Lead, supervise, and develop the Dispatch team, fostering a culture of accountability, collaboration, and continuous improvement.
• Train, coach, and mentor dispatch personnel on company policies, communication standards, dispatch procedures, and routing best practices.
• Conduct performance evaluations, coaching sessions, corrective actions, and disciplinary measures as needed.
• Promote effective communication and teamwork among in-office and remote employees.
• Establish performance expectations and monitor dispatcher productivity, accurac...