HVAC/Plumbing Inside Sales

JOB SUMMARY

The HVAC / Plumbing / Electrical Inside Sales Representative supports the Sales Team by following up on warm, in-home estimates left by our field sales professionals. This is an office-based role focused on building rapport, answering questions, addressing objections, and helping customers confidently move forward with their decision.

This position does not involve cold calling or in-home visits. All leads are warm and have already received an on-site estimate for HVAC, plumbing, or electrical services. The Inside Sales Representative’s role is to close the loop, provide clarity, and guide customers to the next step.

DUTIES & RESPONSIBILITIES

Quickly establish rapport with customers and prospective new customers Perform discovery and needs analysis to determine customers' needs and recommend appropriate products, services, and solutions Perform load calculations that are accurate and complete which can be easily transferred to the Install team Create confident buyers by providing complete and accurate information about our products and pricing Create excitement about Signature Heating, Cooling & Plumbing and encourage customers to spread the word about their positive experience Become an expert in your market area, know the area and customer demographics and needs Help set and achieve aggressive sales plans and propose expansions This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned.

COMPETENCIES FOR SUCCESS

Communication Customer Focus Interpersonal Skills Organization Skills Quality Results Orientation Dependability/Productivity Credibility Judgement and Critical Analysis Problem Solving Product Expertise Results Driven Sales Goals Sense of Urgency Technical Skill

REQUIRED SKLLS & ABILITIES

Unquestionable commitment to ethical conduct Proven...