Legacy Plumbing - Customer Service Representative

Compensation Details

$18.00 - $20.00 per hour

Job Description

Who We Are

Legacy is now an Ace Hardware Company. At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and opportunities for advancements. Your essential contributions will be appreciated, respected, and rewarded. Here you won’t just “have a job,” you will be helping us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community.

About This Role

The Customer Service Representative is responsible for handling an array of front-line duties. Some of these tasks include interacting with customers over the phone and/or via email and social media. Throughout all these interactions the Customer Service Representative must maintain a high level of professionalism and present the organization in the best light possible. Each interaction affects the company’s top and bottom line, so this role must add value to the organization.

Job Duties

Provide unmatched customer service.

Ensure the service department provides exceptional customer service through inventive problem solving and clear communication with our customers.

Learn all services and product offerings to effectively communicate with our customer base.

Respond to customer inquiries by email or telephone providing an unequaled first impression.

Answer inbound phone calls regarding billing issues, product problems, service questions and general customer concerns.

Make outbound calls to schedule field service appointments and inquire about seasonal maintenance requirements.

Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller.

Update customer information in the customer service database during and after each call Work w...