Master Plumber

HomeServe is a leading provider of home repair solutions that serves nearly five million customers across the U.S. and Canada. At our certified Great Place to Work company, we value honesty, respect, collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. No matter your role here, you're part of a growing team that's working to make home repairs and improvements easy.

The Master Plumber on a full-time basis, will have a yearly salary range of $90,000 - $110,000 with bonus potential and a full suite of benefits.

Position Overview

The Master Plumber will manage and mentor in-home field technicians, ensuring the highest standards in Plumbing and HVAC repairs and installations. This role involves training, evaluating, providing feedback, and motivating technicians to achieve key performance indicators.

Responsibilities

• Ensure business standards are achieved and maintained by all technicians in the repair and installation process.
• Spend 50% of time in the field motivating technicians, enhancing customer service skills and improving technician skills.
• Ensure adequate technician field coverage for a seven-day, 365 day operation of service and installations.
• Monitor performance proactively by field visits, customer contact, report analysis, and reaction to feedback
• Respond to all customer complaints and inquiries in a timely manner.
• Provide equipment replacement quotes.
• Interview and hire new technicians as needed.
• Identify areas of improvement in existing processes.
• Understand and follow the union collective bargaining agreement where it applies.
• Interact with Field Training Manager for course needs and development of technicians.

Job Requirements

* Minimum of 5 years’ fie...