Operations Manager (HVAC, Plumbing & Electrical)

Who We Are

At Peaden Air Conditioning, PlumbingElectrical, we've built our reputation by delivering exceptional customer service and developing great people. As we continue to grow throughout the Florida Panhandle, we're looking for leaders who take ownership, develop winning teams, and drive operational excellence.

If you're passionate about coaching technicians, improving performance, and building a culture of accountability, we'd love to meet you.

The Opportunity

We're seeking an experienced Operations Manager to lead our residential HVAC operation in Tallahassee.

This position is responsible for the overall performance of the HVAC service and installation departments through leadership, coaching, sales development, operational excellence, and KPI management.

The ideal candidate has a strong background in residential HVAC, understands duct systems, has experience leading high-performing teams, and has worked within the Nexstar Network or similar performance-driven environment.

What You'll Lead

Team Leadership

• Lead, coach, mentor, and develop service, installationsales teams
• Hold technicians and frontline leaders accountable to company expectations
• Conduct ride-alongs, one-on-one coaching, and performance reviews
• Build future leaders through ongoing development

Sales Performance

• Coach technicians on presenting solutions and building customer trust
• Improve average ticket, close rate, maintenance conversions, and replacement opportunities
• Reinforce ethical, customer-focused sales processes
• Develop a high-performing sales culture without sacrificing customer experience

Operational Excellence

• Partner with dispatch to maximize technician efficiency and customer satisfaction
• Monitor scheduling, productivity, callbacks, warranty work, and profitability
• Ensure operational consistency across all field activities
• Drive continuous process improvement

TrainingDevelopment

* Develop techni...