Operations Manager (Plumbing Growth)

Legacy Heating & Air proudly serves Elkhart, Indiana and the surrounding communities, providing dependable home service solutions built on honesty, quality workmanship, and long‑term customer relationships. As Legacy continues to expand its plumbing division across Northern Indiana, we are seeking a strong, people‑focused Operations Manager to lead, develop, and grow a high‑performing plumbing team in the Elkhart market.

*If you’re a hands‑on leader who enjoys coaching technicians, building teams, and driving operational excellence while maintaining exceptional customer care, this role offers the opportunity to make a major impact within a respected local company.*

### Key Responsibilities

• Recruit, hire, train, and develop plumbers and plumbing technicians to support department growth
• Manage day‑to‑day plumbing operations with a focus on efficiency, quality workmanship, and customer satisfaction
• Partner with dispatch to optimize scheduling and technician productivity
• Establish clear daily expectations and motivate the team through consistent, visible leadership
• Implement performance standards, accountability systems, and ongoing coaching
• Ensure exceptional service across plumbing diagnostics, repairs, installations, and water heater replacements
• Uphold Legacy Heating & Air’s values, service standards, and customer‑education culture
• Track performance metrics and continuously improve departmental results

### What You Bring

• *Proven experience leading a plumbing team or managing a plumbing department is preferred; however, we welcome strong leaders with demonstrated success in operational or field service leadership roles*
• A track record of developing technicians and building strong, engaged teams
• Inspirational leadership style with excellent communication and coaching skills
• A customer‑focused mindset with high standards for professionalism and craftsmanship
• Ability to manage multiple priorities in a fast‑paced servic...