Plumbing & Electrical Service Scheduling Coordinator

ABOUT THE COMPANY

Air Comfort LLC is a top-tier Mechanical Service Contractor that has been in business since 1935. We primarily service commercial, industrial, healthcare, and institutional facilities. We consider our employees to be the foundation of our organization and value them accordingly. Air Comfort strives to provide a healthy work environment and provide our employees with long-term careers.

Plumbing/Electrical Service Scheduling Coordinator

Service Coordinator: Reports directly to the Director of Service Operations Hours Monday – Friday 7:00am to 4:00pm; On site Overtime as Required On Call After Hours

The following is a general guideline of the service scheduling coordinator role. The outline is fundamental of daily/weekly/monthly assignments but is not limited to.

Daily activities to include. Professional and prompt customer service Phone and email communication to field, office, support staff and customers. Work order management including assessment of agreement hours, quoted project oversight and ability to process through to billing in a timely manner. Responding quickly within the service and customer environment Job/Visit scheduling coordination Technician and apprentice scheduling Job status reporting to designated sales team Sales quote processing Daily interface with field technicians. Administrative support for Air Comfort Sales Engineers Working with the team to communicate and coordinate jobs and associated documentation in an efficient and timely manner to assist in project mobilization, crew/technician selection, efficient scheduling, and project close out. Providing the sales engineers with consistent updates when project changes occur regarding scheduling. Open work orders for service calls and quotes. Provide secondary support to issue Purchase Orders. Preventive Maintenance Work Order Follow-up Review completed pm work orders for billable parts and parking. PM's that h...