Plumbing & HVAC Scheduling Specialist

About Us

At DR Heating and Plumbing, we pride ourselves on delivering top-quality HVAC and plumbing services to residential and commercial clients. We are a fast-growing company focused on reliability, customer experience, and building a strong team culture. As we continue to grow, we are looking for a highly organized and proactive Scheduling & Dispatch Specialist to play a key role in our daily operations.

Position Overview

As a Plumbing & HVAC Scheduling Specialist, you will be the central hub of our operations. You will coordinate technician schedules, manage incoming service requests, and ensure our customers receive timely, professional service. This role is critical to the success of the company and requires someone who is detail-oriented, decisive, and able to stay calm under pressure.

This position offers the opportunity to grow into a larger operational role as the company expands.

Key Responsibilities

• Schedule and coordinate HVAC and plumbing service calls, installations, and maintenance appointments for all contractors and customers
• Dispatch technicians efficiently based on location, skill set, urgency, and availability
• Communicate clearly with customers to confirm appointments, set expectations, and resolve scheduling issues
• Maintain an accurate, real-time schedule to maximize technician productivity and minimize downtime
• Handle emergency and same-day service requests with urgency and professionalism
• Work closely with the Estimator, Shop Manager, and leadership team to ensure smooth daily operations
• Monitor job progress and proactively adjust schedules as needed
• Keep detailed and accurate records of service calls, technician assignments, and customer interactions
• Communicate delays or changes quickly and professionally to customers and team members
• Help ensure technicians are prepared for each job with the necessary information, tools, and materials
• Assist with reporting, data tracking, and continuous improvement of scheduling processes

*Responsibilities may evolve as the company grows.*

What We’re Looking For

• Highly organized with strong attention to detail
• Able to manage multiple priorities and make decisions quickly
• Strong communicator who is confident talking with customers and technicians
• Dependable and takes ownership of their role
• Comfortable working in a fast-paced, sometimes high-pressure environment
• Team-oriented with a positive attitude

Qualifications

• Previous experience in scheduling, dispatch, or administrative roles (HVAC, plumbing, or construction industry preferred)
• Proficient with computers, scheduling software, and Microsoft Office
• Ability to learn HVAC and plumbing terminology and workflows

Preferred Skills

• Experience with field service management software
• Strong problem-solving ability
• Ability to anticipate issues and stay ahead of scheduling conflicts

Compensation & Benefits

• Competitive pay based on experience
• Dental and vision insurance
• Opportunities for advancement as the company grows
• Supportive, team-oriented work environment

Why This Role Matters

This position plays a direct role in customer satisfaction and company success. The right person will help keep our operations running smoothly, our technicians productive, and our customers taken care of.

If you are organized, motivated, and ready to be part of a growing team, we would love to hear from you.

DR Heating and Plumbing is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits

• Dental insurance
• Vision insurance

Work Location: In person