Plumbing Department Head

The Plumbing Department Head position is responsible for providing accurate product knowledge, quality and excellent customer service to customers.

Essential Functions

* Provide excellent service to customers. * Treat all team members, vendors, and customers with courtesy and respect. * Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales when appropriate. * Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc. * Provide services to customers at point of sale, including, but not limited to; running register, bagging items, assist with loading products, answering inquiries, etc. * Recover department daily ensuring; inventory is fronted, faced and in correct place, aisles are clean, organized and free of obstructions. * Responsible for making sure all products in the department are stocked properly. * Maintain proper inventory levels by monitoring and adjusting min / max order points, working back stock and making inventory adjustments as needed. Order inventory as necessary, and complete purchase orders and other related paperwork. * Complete cycle counts as required. * Update prices as assigned. * Opening and closing store as assigned. * Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal. * Always continue to make customers a priority while working your department. * Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management. * Help out in other departments as necessary. * Follow all company policies and procedures. * Other duties as assigned.

Supervisory Responsibility

This position does not manage any direct employees.

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