Plumbing Drain Apprentice

Drain & Sewer Service Technician

Job Summary

The Drain & Sewer Service Technician is responsible for diagnosing, repairing, and maintaining residential drain and sewer systems while delivering outstanding customer experience. This role combines strong technical expertise with a service‑driven mindset—guiding homeowners through informed decisions with professionalism, integrity, and care. Success in this role comes from solving problems the right way, educating customers, and taking pride in quality workmanship—not pressure‑based selling.

Work Schedule

• Primary Shift: Monday-Friday 8:00am-final dispatch time 5:00pm
• Availability: Periodic evenings, weekends, and on‑call emergency rotations as business needs require

Key Duties & Responsibilities

Service & Technical Work

• Diagnose, clean, repair, and maintain residential drain and sewer systems, including sinks, bathtubs, sewer lines, and related fixtures.
• Perform drain cleaning, unclogging, jetting (preferred but not required), and routine maintenance using specialized tools and equipment.
• Complete repairs and replacements on sewer and drain lines, pipes, and associated components.
• Meet or exceed key performance and quality standards.

Customer Experience

• Build strong rapport with homeowners by clearly explaining diagnoses, repair options, and recommended solutions.
• Provide knowledgeable, professional, and trustworthy service experience that encourages referrals and repeat business.
• Educate customers so they can make confident, informed decisions about their plumbing systems.

Documentation & Compliance

• Maintain accurate documentation of inspections, diagnostics, repairs, and services performed.
• Ensure all work complies with local, state, and federal plumbing and sewer regulations.
• Follow all safety protocols to protect yourself, coworkers, and customers.

Equipment & Teamwork

* Maintain company vehicles, tools, and equipment in sa...