Plumbing Manager

Plumbing Manager

Roto-Rooter, operating in Edinburg, TX is looking for a Plumbing Service Manager.

As our PLUMBING SERVICE MANAGER, your responsibilities will include: * Coach and mentor a team of service professionals to provide quality plumbing service to all customers. * Handle customer complaints in a timely manner. * Assist technicians on site. Observe performance and provide training in various aspects including customer service, upsell products and services. Help build commercial customer base, and safety/OSHA requirements. * Increase excavation business volume by developing existing business and cultivating new customers. * Follow up with customers from leads provided by field service technicians. * Identify bid opportunities, prepare bid packages and perform estimates for jobs. * Meet with customers to assess the work to be completed, provide estimate, and close the sale. * Develop additional business opportunities by selling Roto-Rooter’s preventative maintenance and priority care programs. * Conduct work-site reviews to ensure safety measures are utilized. * Monitor your teams’ performance standards weekly and meet with technicians to review and determine areas where additional training is needed.

### Requirements

• Minimum 2 years of plumbing industry experience preferred, with supervisory or management experience preferred.
• Proven leadership skills with the ability to coach, mentor, and develop field service technicians.
• Valid driver's license with an acceptable driving record.
• Strong customer service, sales, and communication skills.
• Experience preparing estimates, closing sales, and developing business opportunities.
• Knowledge of plumbing service operations, excavation services, and commercial plumbing preferred.
• Familiarity with OSHA regulations and workplace safety practices.
• Ability to analyze performance metrics and implement improvement plans.
• Proficient computer skills and experience using dispatching, scheduling,...