Plumbing Manager

### Job Description

Job description: Plumbing Manager

Pay: $120K annually + bonus incentives + sign-on bonus

Plumbing Manager - *Lead and Inspire a Team of Plumbing Professionals!*

Company Overview: Sila Services – Stoneham, MA

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Position Overview

We are seeking an experienced and motivated Plumbing Service Manager to lead our 24/7 plumbing department of roughly 15 plumbers. This individual will oversee daily operations, ensure exceptional customer service, support office and field teams, drive revenue growth, and maintain high standards of quality and performance. The ideal candidate is organized, service-oriented, and skilled at building strong, high-performing teams.

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Key Responsibilities

Operational Leadership * Manage the daily operations of a 24/7 plumbing department. * 70% in-office / 30% out in the field. * Oversee scheduling to ensure efficient technician dispatching. * Use Service Titan or similar software for workflow, monitoring, and reporting.

Team Management & Development * Hire, train, and develop plumbing technicians and support staff. * Create and implement training programs for technical and customer service skill development. * Set team goals and conduct performance evaluations, including KPI and gross profit reviews. * Promote a positive, productive, and safety-focused work environment.

Customer Service & Support * Ensure excellent customer service across the department. * Resolve escalated customer issues and provide timely follow-up. * Oversee service calls, job progress, and customer satisfaction metrics.

Sales & Revenue Growth * Build, create, and sell plumbing service estimates. * Support office staff and technicians in upselling, quoting, and delivering solutio...