Plumbing Operations Coordinator & Dispatcher

Benefits

* Competitive salary * Dental insurance * Free food & snacks * Free uniforms * Health insurance * Paid time off * Vision insurance Plumbing Operations Coordinator & Dispatcher =================================================

Company

1-800-Plumber + Air South Corridor

Industry

Plumbing & HVAC

Location

Englewood

Position Type

Full-Time with benefits

Company Overview

1-800-Plumber + Air is a trusted leader in the plumbing and HVAC industry, known for our commitment to honesty, professionalism, craftsmanship, and exceptional customer service. With a strong national presence and a customer-first approach, we strive to deliver top-quality service while building lasting relationships with our customers through integrity, skilled technicians, and reliable workmanship.

Position Overview

We are seeking a motivated, organized, and customer-focused individual to join our team as an Office Operations Coordinator / Service Dispatcher.

This role is responsible for supporting daily office operations, dispatching technicians, managing job flow, assisting with billing and collections, and ensuring each customer receives a high-quality experience. The ideal candidate will be comfortable working in a fast-paced office/service environment, communicating with customers and technicians, and keeping jobs organized from the initial call through completion, invoicing, and follow-up.

Key Responsibilities

Customer Service & Call Handling

• Answer inbound calls and serve as the first impression for customers
• Use professional communication skills to gather all necessary customer and job information
• Ensure calls are answered promptly using the approved company greeting
• Provide a positive, helpful, and customer-focused experience on every call
• Enable calls to the answering service at the end of the day

Dispatching & Technician Scheduling

* Dispatch service calls to techni...