Plumbing Operations Manager

Description

If you're a proven leader who knows how to build high-performing teams, drive operational excellence, and deliver an exceptional customer experience, this is your opportunity to make a lasting impact. At AAA Service Plumbing, Heating & Electric, you'll lead one of Colorado's top residential plumbing departments, developing technicians, improving performance, and driving growth for an industry leader that invests in its people.

This isn't just another management role, it's your chance to lead with one of Denver's premier home service companies and help shape the future of residential plumbing.

*Benefits*

• Competitive base salary plus exceptional bonuses based on team performance.
• Estimated annual income of $150,000+.
• Get paid weekly! Every Friday is payday!
• Medical premiums including dental, vision and life insurance for you AND your family.
• Company Matched 401K.
• Company provided vehicle and gas card.
• Paid holidays in addition to accrued Paid Time Off.
• Ongoing training and development opportunities to advance your career.

*Job Responsibilities*

• Lead the daily operations of the residential plumbing department, ensuring exceptional customer service, operational efficiency, and profitability.
• Recruit, hire, coach, mentor, and develop a high-performing team of Service Plumbers, Installers, Apprentices, and Supervisors.
• Drive departmental performance by monitoring and improving key performance indicators (KPIs), including revenue, gross profit, average ticket, conversion rates, maintenance memberships, callbacks, customer satisfaction, and technician productivity.
• Conduct regular ride-alongs, one-on-one coaching sessions, and performance reviews to develop technician skills and accountability.
• Partner with dispatch, customer service, warehouse, and sales teams to maximize scheduling efficiency and customer experience.
• Review service calls, estimates, invoices, and job quality to ensure company standards are con...