Plumbing Return Repair Specialist

JOB DESCRIPTION

The Plumbing Return Repair Specialist handles plumbing repairs that require follow-up visits due to the need for special-order parts, complex diagnostics, or extended labor time. This position requires expertise in troubleshooting and repairing various plumbing systems, including water heaters, fixtures, piping, and valves. The specialist must be proficient in identifying leaks, performing precise repairs, and maintaining high standards of safety and workmanship. In this role, the specialist must take pride in their appearance, work well under pressure, be a great communicator, and go above and beyond to assist customers in maintaining functional plumbing systems with friendly customer support, dependability, and integrity.

SPECIFIC FUNCTIONS

• Report to customers’ homes on time and arrive with a general understanding of the work to be completed.
• Communicate clearly with customers about plumbing systems, usage, maintenance tips, and damage prevention techniques.
• Offer options for additional services that may benefit the customer.
• Perform follow-up repairs, including the replacement or installation of plumbing fixtures, pipes, valves, or water heaters.
• Accurately locate and repair leaks or blockages in residential plumbing systems.
• Safely and properly use plumbing tools and equipment including pipe cutters, wrenches, soldering equipment, augers, inspection cameras, and leak detection devices.
• Determine service requirements using technical skills, plumbing knowledge, and previous maintenance or repair experience.
• Complete all tasks with safety as a priority for both personal and job site conditions.
• Document all completed work in detail on work orders.
• Perform other related duties as assigned.

COMPETENCIES

• Valid driver’s license with a clean driving record.
• Strong mechanical aptitude and familiarity with residential plumbing systems.
• Desire and ability to mentor trainees and apprentices.
• Abili...