Plumbing Sales Specialist

Why Join the Peterman team?

Peterman Brothers is a family owned company, founded in central Indiana. Starting out in Pete Peterman's garage in 1986, we have grown to have over 500 employees within 11 locations across Indiana, Ohio, and Kentucky! We've been on the Indy Star's Top Workplaces list seven years in a row, and here's why:

* Work-Life Balance: Our company has eliminated all on-call shifting. When our employees go home after a shift, they stay home! * Training Opportunities: We offer multiple opportunities for certifications and training within each role. Technicians receive Peterman Way training and more. We also have a state-of-the-art training center, Top Tech Academy. * Career Progression: Peterman Brothers makes goal-reaching a priority on a company-wide and individual level. Technicians have a progression plan, knowing exactly what to accomplish to reach their goals in career growth! * As a growing company, we offer some of the best benefits in the industry. Here's some of our favorites: + Top Compensation Package (hourly base pay + weekly bonus) + No On Call + 401k w/ Company Match (up to 4%, vested from day 1) + Personal Time Off (two weeks to start) + Unlimited Unpaid Vacation + Medical Insurance: Health, Dental, Vision, Life + Voluntary Insurance Options + Employee Assistance Program + Employee Discount + Tool Account + 6 Paid Holidays with 2 additional paid floating holidays + Company Vehicle and Gas Card + Paid Birthday Off + Bereavement Pay + Company Events & Parties + Advancement and Growth Opportunities + And so many more!

Position Summary

The Plumbing Sales Specialist is responsible for following up on unsold plumbing recommendations to help customers move forward with needed services. This role serves as a bridge between the customer and operations team by building trust, answering questions, overcoming objections, and helping homeowners feel confident in their decisions.

The specialist works with existing customers who have already received recommendations from our technicians and focuses on improving customer experience, increasing approval rates, and recovering missed opportunities.

The ideal candidate has strong sales experience, excellent communication skills, and the ability to build trust with customers over the phone. Industry knowledge required.

Pay

$23 - $25 per hour + 2% unlimited commission on all sales!

Key Responsibilities

• Follow up with customers regarding unsold plumbing recommendations
• Review technician notes, estimates, and photos before customer outreach
• Build rapport and trust with customers through phone, text, and email communication
• Help customers understand recommendations and available options
• Overcome objections and identify barriers preventing customers from moving forward
• Educate customers on financing, memberships, warranties, and scheduling availability
• Rebook appointments and recover stalled opportunities
• Maintain detailed and accurate CRM notes
• Coordinate with technicians, dispatch, install teams, and leadership as needed
• Prioritize opportunities based on urgency, safety concerns, and revenue potential
• Deliver a high level of customer service during every interaction
• Other duties as assigned

Qualifications

• Minimum of 3 years of related experience in the plumbing industry
• Strong communication and objection-handling skills
• Ability to build trust and confidence with customers over the phone
• Organized and detail-oriented
• Comfortable managing multiple follow-ups and priorities
• Experience using CRM systems preferred
• Ability to learn basic technical concepts and communicate them clearly to customers

Preferred Experience

• Home service industry experience
• Sales, financing, or membership sales experience

Skills & Traits

• Strong phone presence
• Persuasive but customer-focused
• Excellent listener
• Confident communicator
• Relationship builder
• Self-motivated
• Organized and consistent
• Positive attitude
• Team-oriented