Plumbing Service Manager

Matthew's Plumbing Solutions is a growing, faith-based plumbing company serving the Raleigh, NC area. As we continue to expand, we are seeking an experienced and driven Service Manager to oversee the daily operations of our plumbing service, maintenance, and warehouse - and to help us build a high-performing team rooted in integrity and accountability.

This is a rare opportunity for a proven plumbing professional with a strong business mindset to lead an established operation, develop people, and make a lasting impact. If you bring both hands-on plumbing expertise and the leadership skills to grow a business and the people in it, we'd love to hear from you.

Position Summary

The Service Manager is responsible for the overall success of Matthew’s Plumbing Solutions, including daily operations across our service, maintenance, and warehouse teams. This role blends operational leadership with hands-on technical involvement: the right person can roll up their sleeves to complete daily tasks and run calls in the field, while also training, coaching, and leading our technicians to do their best work.

We are a faith-based company, and accountability is central to everything we do. The Service Manager sets the standard — establishing a culture of excellence, ownership, and genuine care for both our team and our customers, guided by our FLOW values: Faith-Led Service, Lead with Courage & Joy, One Team, and Walk in Integrity.

Key Responsibilities

Leadership & Operations

• Lead and manage day-to-day operations across plumbing service, maintenance, and the warehouse.
• Establish, communicate, and uphold company standards, policies, and procedures.
• Drive growth, profitability, and customer satisfaction.
• Monitor key performance indicators (KPIs) and implement strategies for continuous improvement.
• Hold the team — and yourself — accountable to clear expectations and results.
• Ensure compliance with all safety regulations, licensing requirements, and industry standards.

Service, Maintenance & Warehouse

• Oversee scheduling, dispatch, and execution of plumbing service and maintenance work. Supervise the warehouse manager and ensure inventory, equipment, and truck stock are accurate and well-managed.
• Manage purchasing and vendor relationships to keep jobs on time and on budget.
• Ensure quality workmanship and adherence to company standards on every job.

Team Building & Development

• Recruit, hire, onboard, and train technicians and apprentices.
• Train and lead the team in the field, providing hands-on coaching and technical guidance.
• Develop and mentor team members to maximize performance and career growth.
• Conduct regular performance evaluations and coaching sessions.
• Foster a positive, professional, and accountable work environment built on our faith-based values.

Field & Technical Support

• Run service calls as needed and assist with installations, especially during busy periods.
• Provide troubleshooting support and technical guidance to field personnel.
• Set the example for quality, professionalism, and customer care on every job.

Business Development & Customer Service

• Support local marketing and growth initiatives.
• Build and maintain strong relationships with customers and community partners.
• Identify opportunities to increase revenue and expand our presence in the market.
• Resolve escalated customer concerns professionally and efficiently.
• Protect and grow the company’s reputation for quality, reliability, and integrity.

Qualifications

Required Experience

• 10+ years of plumbing and strong management experience in the industry.
• Strong background in residential and/or commercial plumbing service and installation.
• Demonstrated business and operations acumen (scheduling, budgeting, and P&L awareness).
• Proven experience leading teams and driving business growth.
• Valid driver’s license and clean driving record.

Preferred (Bonus)

• Active plumbing license (North Carolina) — strongly preferred.
• Experience managing warehouse and inventory operations.
• Business management education or prior business ownership experience.

Skills & Attributes

• Strong leadership, communication, and organizational skills.
• High personal accountability and integrity.
• Alignment with our faith-based values and team culture.
• Strong troubleshooting and technical plumbing knowledge.
• Ambitious, self-motivated, and growth-oriented.
• Comfortable working both in the office and in the field.

What We Offer

Competitive salary based on experience, plus performance bonuses.

• A key leadership role with significant career advancement potential.
• A supportive, faith-based ownership team committed to long-term success.
• The opportunity to shape culture and make a lasting impact as we grow.
• Benefits include paid time off, health insurance, 401K plus company match, company truck, and fuel card.

Pay: $75,000.00 - $90,000.00 per year

Benefits

• 401(k) matching
• Health insurance
• Paid time off

Experience

* Plumbing: 5 years (Required)

License/Certification

* North Carolina Plumbing License (Preferred)

Work Location: In person