Plumbing Service Manager

Wilson Plumbing, Heating, Cooling & Electrical is Northeast Ohio's leading home service company. Family-owned and operated since 1958, we provide Plumbing, HVAC, Electrical, and Home Service solutions with a commitment to 100% customer satisfaction.

We are seeking an experienced Plumbing Service & Sales Manager to lead our Plumbing Department. This role is responsible for managing daily operations, developing technicians, driving sales performance, improving KPIs, and achieving departmental revenue and profitability goals.

Benefits

• Highly competitive pay
• Career development and leadership training
• Growth and advancement opportunities
• Two weeks paid vacation in your first year
• Health, Dental and Vision Insurance
• 401(k)
• Company vehicle
• Cell phone reimbursement
• Paid holidays
• Bonuses and incentive opportunities
• Company-provided iPad and uniforms

Key Responsibilities

• Supervise and lead Plumbing Service Technicians Teams
• Recruit, interview, train, coach, and evaluate field personnel
• Conduct regular ride-alongs and field coaching sessions with technicians
• Provide real-time feedback on sales performance, communication, and customer interactions
• Coach technicians on memberships, financing options, close rates, average ticket, and revenue generation
• Lead by example through field visits and customer interactions when needed
• Monitor technician KPIs and develop action plans for improvement
• Manage workload, scheduling, dispatch coordination, and manpower utilization
• Ensure repairs and installations meet company quality standards and local code requirements
• Resolve customer concerns and maintain high customer satisfaction ratings
• Facilitate weekly meetings, training sessions, and performance reviews
• Support onboarding and development of new technicians
• Ensure compliance with OSHA standards, company policies, and safety procedures
• Manage departmental budgets and achieve gross margin goals
• Identify revenue o...