Plumbing Service Manager

Trademark Heating, Cooling, Plumbing & Electrical

- your go-to HVAC/Plumbing solution in Hayden, Idaho, proudly serving North Idaho, Spokane, and neighboring regions. With a remarkable history spanning 17 years, we bring a wealth of experience and professionalism to every project. Our dedication to prompt and efficient heating, cooling, and electrical services is unwavering. We highly value our relationships with customers, vendors, subcontractors, and our team.

Trademark Heating, Cooling, Plumbing & Electrical is expanding and looking for a talented and experienced Plumbing Service Manager to join our Team!

The Plumbing Service Manager will be responsible for overseeing all aspects of our plumbing service department, ensuring the highest level of quality, efficiency, and customer satisfaction. This role requires strong leadership skills, technical expertise in plumbing systems, and a customer-focused mindset. The ideal candidate will have a proven track record in plumbing service operations, excellent communication skills, and a passion for delivering superior service. What YOU will do:* Lead and manage the plumbing service department. * Develop and implement strategies to optimize service operations, improve efficiency, and enhance customer satisfaction. * Monitor and analyze service performance metrics, including response times, job completion rates, and customer feedback, and make adjustments as needed to achieve targets. * Oversee the scheduling and dispatching of service calls to ensure timely and efficient service delivery. * Provide technical support and guidance to service technicians, including troubleshooting complex issues and recommending solutions. * Cultivate and maintain positive relationships with clients, vendors, and subcontractors to support business growth and development. * Ensure compliance with company policies, industry regulations, and safety standards. * Stay informed about industry trends, technologies, and best pr...