Plumbing Service Technician

Flow Right Plumbing, Heating, Cooling & Electric is a leading provider of professional, high-quality, and environmentally responsible home services in Southern Colorado. The company is committed to using the latest technology and supporting its team with ongoing training and development, making it a top choice for both customers and employees. As a Plumbing Service Technician, you will play a vital role in delivering exceptional service, performing maintenance and repairs, and ensuring customer satisfaction from the initial call through project completion. This position offers the opportunity to work in a dynamic environment, build lasting customer relationships, and contribute to the company's reputation for excellence.

Responsibilities

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• Deliver professional, courteous, and honest customer service during all interactions.
• Present solutions, discuss pricing, and obtain customer approval before beginning work.
• Proactively offer additional products, upgrades, and service agreements during service calls.
• Perform plumbing services, installations, and repairs in compliance with local plumbing codes and company standards.
• Maintain up-to-date knowledge of IPC plumbing code and apply it on each job.
• Safely operate and care for company vehicles and equipment, reporting any issues promptly.
• Accurately prepare and complete estimates and invoices, ensuring proper markup on parts.
• Document all findings, recommendations, and work performed using a handheld device.
• Collect payments from customers and submit all invoices, timesheets, and payments daily.
• Request all necessary permits prior to starting work.
• Participate in on-call rotation for emergency service calls as needed.
• Train and mentor apprentice plumbers as assigned.

Qualifications

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• High school diploma or GED preferred.
• Ability to troubleshoot and resolve complex plumbing issues independently.
• Experience in sales or customer service is...