Residential Plumbing Service Technician

A day in the life

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You’ll kick off with a focused morning meeting and training huddle, then roll out in a well-stocked service vehicle you keep tidy and inventoried. Your day is a mix of in-home plumbing and drain cleaning calls: diagnosing leaks, repairing faucets, installing water heaters, and tackling full repipes with the right tools and materials. Along the way, you build trust, educate homeowners about their systems, discuss financing options and maintenance plans, and deliver clear technical guidance. You hold yourself to sales targets, aiming to exceed revenue goals through great service and solutions. You stay current on manufacturer specifications across installation, operation, maintenance, service, and repair. When needed, you mentor apprentices, modeling professionalism and craftsmanship. Every job ends with a clean work area, a satisfied customer, and a step toward earning referrals and repeat business—always grounded in ethics, honesty, and integrity.

### What you’ll do

• Complete residential plumbing, drain cleaning, and other related in-home service calls.
• Build strong customer rapport to ensure an excellent experience.
• Educate and assist customers on their home systems, available finance options, and maintenance plans.
• Provide technical support and clear guidance to customers.
• Own your sales criteria and consistently push to exceed revenue goals.
• Remain professional and knowledgeable; stay up to date on manufacturer products for installation, operation, maintenance, service, and repair.
• Troubleshoot, diagnose, identify, and repair issues such as faucet repairs, water heater installations, and repipes using appropriate tools and materials.
• Train and mentor apprentices as needed.
• Participate actively in training exercises, morning meetings, and company retreats.
• Maintain a clean, organized job site and a well-inventoried truck.
• Deliver exceptional customer service to drive satisfaction, ref...