Service Manager – Residential Plumbing

Service Manager – Residential Plumbing

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PlumbLife Plumbing | Greater Richmond, VA

Lead a high-performing team. Drive results. Deliver peace of mind. PlumbLife Plumbing is a growing, family-owned residential service company serving the Greater Richmond area. We’re known for professionalism, same-day service, and delivering a top-tier customer experience. We’re looking for a Service Manager who can lead from the front—someone who thrives in a fast-paced environment, knows residential service plumbing inside and out, and can develop technicians into top performers while driving revenue and operational excellence.What You’ll Be Responsible For ----------------------------------

### Team Leadership & Performance

• Lead, coach, and develop a team of service technicians and dispatch staff
• Set and track daily, weekly, and monthly performance goals (revenue, average ticket, conversion rates, etc.)
• Hold technicians accountable to company standards, pricing, and customer experience
• Conduct weekly team meetings, ride-alongs, and performance reviews
• Build a culture of professionalism, urgency, and continuous improvement

### Operations & Dispatch Oversight

• Oversee the daily dispatch board to maximize efficiency, revenue, and technician success
• Collaborate with dispatch to prioritize high-value and urgent calls
• Ensure proper job routing, technician utilization, and schedule flow throughout the day
• Monitor KPIs and adjust strategy in real-time

### Technical Support & Troubleshooting

• Provide advanced technical support to technicians in the field
• Assist with diagnosing complex plumbing issues and recommending solutions
• Ensure jobs are completed correctly, efficiently, and to company standards

### Customer Experience & Issue Resolution

• Handle escalated customer concerns and complaints with professionalism and urgency
• Turn challen...