Service Plumbing Technician

Job Title: Service Plumbing Technician

Reports To

Plumbing Team Lead

Department

Plumbing

Summary

Quality Plumbing is a family owned and operated business based out of North Kansas City. It is our goal to be the most trusted and reliable plumbing and mechanical company in the Kansas City area. We take great pride in providing great customer service and years of expertise in residential and commercial plumbing services. Quality Plumbing employs professionals who embody our core values of professionalism, integrity, and empathy. The ideal candidate will demonstrate consistency in their work, foster a sense of family within the team, and show unwavering commitment to our clients and colleagues.

We are looking for a professional candidate to join our team. The candidate will have experience in installing, repairing, and maintaining plumbing systems in residential, commercial, and industrial settings. You will be responsible for ensuring that all plumbing systems are functioning properly and meet all safety and building codes.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Execute the installation, maintenance, and repair of plumbing fixtures, pipes, and appliances, ensuring adherence to industry standards
• Maintain clear and open communication with customers, explaining plumbing issues, proposed solutions, and the steps involved in any work.
• Provide outstanding customer service by being responsive, courteous, and attentive to client needs and concerns, fostering long-term relationships.
• Respond promptly to emergency plumbing calls, assessing situations efficiently and implementing effective solutions to minimize damage.
• Approach each customer situation with empathy, actively listening to their concerns and providing reassurance during stressful plumbing emergencies.
• Prepare accurate and detailed estimates for plumbing services and materials, ensuring transparency and clarity in p...