Business Operations Manager — HVAC & Plumbing Services

Business Operations Manager - HVAC & Plumbing Services

About the Role

Blackthorn Mechanical, LLC (DBA Kirkwood Heating, Cooling & Plumbing and Howerton Plumbing, Heating & Cooling) is seeking a Business Operations Manager to independently own and lead all back-office operations across two service locations in the Dayton, Ohio area. This is a leadership position reporting directly to ownership with full responsibility for the administrative, financial, and operational infrastructure of a growing multi-site home services company.

This is a systems, process, and people leadership position. Your primary focus is building and managing the back-office infrastructure across both locations. In a growing company, operational continuity comes first; you may need to step into any role temporarily to keep things running, and we value people who are willing to do that. We are actively growing, additional trade lines and locations are on the horizon, and we want someone who wants to grow with us.

What You'll Own

• Full independent management of back-office operations across two locations (New Carlisle and Dayton), including direct leadership of office staff at each site
• Accounting coordination with our external accounting firm; you own the relationship, ensure books are accurate, GL mapping is clean, and financial reporting is timely
• Field service software administration and optimization. You own the system, including billing, invoicing, batching, reporting, and continuous improvement
• Payroll oversight and coordination across both locations
• Benefits administration, carrier portal management, and employee enrollment
• Process improvement - you identify the gaps, build the workflows, document the procedures, and make sure the operation doesn't rely on any one person's knowledge
• Compliance tracking including licensing, certifications, and regulatory deadlines
• Vendor and supplier relationship management
• Supporting the integration of ne...