Director of Operations-Plumbing Services

About Mother Plumber

Mother Plumber is a newly formed, privately-held plumbing company built on the acquisition of an existing trusted and established service plumbing company in Bloomington, Indiana. We are entering an exciting phase of growth—expanding our operational footprint into Indianapolis while strengthening our leadership position in Bloomington.

This is a rare opportunity to join at the ground floor of a growing platform, shaping the operational future of a high-quality, service-first business with strong local roots and ambitious expansion plans.

Work Location

: Downtown Indianapolis with occasional travel to Bloomington, IN

Overview

Mother Plumber is seeking a hands-on, growth-oriented Director of Operations-Plumbing Services(COO) to lead day-to-day operations and scale the business across multiple markets. The COO will take ownership of operational performance in Bloomington while spearheading the launch and growth of our Indianapolis presence.

This role combines strategic leadership with operational execution and is ideal for someone who thrives in entrepreneurial environments and is eager to build, optimize, and scale a service business.

Duties

▸ Operational Leadership

· Oversee and optimize daily operations of the Bloomington business, ensuring service quality, efficiency, and profitability

· Establish standardized processes, systems, and KPIs across field operations, dispatch, customer service, and back office functions

· Drive accountability and performance across teams, including technicians, office staff, and field leaders

▸ Market Expansion (Indianapolis)

· Lead the establishment of Mother Plumber’s Indianapolis operations from the ground up

· Develop and execute a market entry strategy, including hiring, fleet deployment, vendor relationships, and local partnerships

· Ensure a seamless extension of brand, service standards, and culture into the new market

▸ People & Culture

· Recruit, train, and...