General Manager – Service Division (HVAC, Plumbing & Electrical)

Build Something Bigger Than a Job. Run a Business Within a Business.

Marcus Lumber is a 100+ year family-owned company built on relationships, reputation, and doing things the right way. As we continue to grow, we are looking for a General Manager to lead and scale our HVAC, Plumbing, and Electrical service divisions.

This is an opportunity to own, grow, and lead a division like it’s your own business—with the support, stability, and reputation of an established company behind you.

You will be responsible for the full performance of the service division, including:

Revenue Growth & Sales

• Drive new business through leads, follow-up, and customer relationships
• Price, present, and close bids for service and project work
• Grow recurring revenue through maintenance/service programs
• Partner with our sales team to expand customer relationships

Operations & Execution

• Oversee scheduling, dispatching, and job coordination
• Ensure jobs are completed efficiently, profitably, and on time
• Lead and support field technicians across HVAC, plumbing, and electrical
• Be the point person for solving problems—internally and with customers

Financial Performance

• Manage revenue, gross margin, and labor efficiency
• Ensure accurate invoicing, time tracking, and job costing
• Set and hit annual and monthly performance goals

Leadership & Team Development

• Lead daily communication and set the tone for the team
• Hire, coach, and develop technicians and support staff
• Build a culture of accountability, professionalism, and pride in the work

Customer Experience

• Ensure every customer interaction reflects our “Wow Experience” standard
• Resolve issues quickly and professionally
• Build long-term relationships—not just one-time jobs

You might be a great fit if you

• Have led people, projects, or departments—and want more ownership
• Understand both the field and the business side (pricing, margins, scheduling)
• Have sal...