General Manager – Service Division (HVAC, Plumbing & Electrical)

Build Something Bigger Than a Job. Run a Business Within a Business.

Marcus Lumber is a 100+ year family-owned company built on relationships, reputation, and doing things the right way. As we continue to grow, we are looking for a General Manager to lead and scale our HVAC, Plumbing, and Electrical service divisions.

This is an opportunity to own, grow, and lead a division like it’s your own business—with the support, stability, and reputation of an established company behind you.

You will be responsible for the full performance of the service division, including:

Revenue Growth & Sales

• Drive new business through leads, follow-up, and customer relationships
• Price, present, and close bids for service and project work
• Grow recurring revenue through maintenance/service programs
• Partner with our sales team to expand customer relationships

Operations & Execution

• Oversee scheduling, dispatching, and job coordination
• Ensure jobs are completed efficiently, profitably, and on time
• Lead and support field technicians across HVAC, plumbing, and electrical
• Be the point person for solving problems—internally and with customers

Financial Performance

• Manage revenue, gross margin, and labor efficiency
• Ensure accurate invoicing, time tracking, and job costing
• Set and hit annual and monthly performance goals

Leadership & Team Development

• Lead daily communication and set the tone for the team
• Hire, coach, and develop technicians and support staff
• Build a culture of accountability, professionalism, and pride in the work

Customer Experience

• Ensure every customer interaction reflects our “Wow Experience” standard
• Resolve issues quickly and professionally
• Build long-term relationships—not just one-time jobs

You might be a great fit if you

• Have led people, projects, or departments—and want more ownership
• Understand both the field and the business side (pricing, margins, scheduling)
• Have sales experience. Are competitive, driven, and take pride in results
• Communicate clearly and lead with confidence
• Want to build, grow, and improve something—not just maintain it

What Success Looks Like

• Growing revenue and profitability year over year
• A team that is aligned, accountable, and improving
• Customers who trust us and come back again and again
• A division that runs smoothly—even when you’re not in the room

Why Marcus Lumber

• Established & Trusted – Serving our communities since 1920
• Strong Reputation – Known for service, not just products
• Growth Opportunity – We’re investing in our service divisions
• Team Culture – Family-owned, team-first environment
• Autonomy + Support – You’ll have room to lead, not be micromanaged

Compensation & Benefits

• Competitive base salary (based on experience)
• Performance-based bonus tied to division success
• Health benefits (health, vision, dental)
• Life insuarnce + Long term disabilty
• Paid time off + paid Holidays
• Retirement plan 401K with company match of 5%

Benefits

• 401(k)
• 401(k) 5% Match
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person