HVAC & Plumbing Dispatcher

Job description

Master Rooter Plumbing & HVAC is a family-owned and operated 24/7 Plumbing and Mechanical Company that prides itself on delivering honest and ethical industry practices throughout the community. Our Dispatchers earn a competitive salary of $20 - $26/hr based on experience. We offer comprehensive benefits including medical, dental, vision, sick time, optional life and AD&D, disability, critical illness, accident, healthcare FSA/HSA, and accrued PTO starting day one! Plus, you get your birthday off! The best perk of this Dispatcher position is the opportunity to be in control of your own destiny by using your ability to work both hard and smart. If you are passionate about organizing, detail-oriented, and enjoy working with people, apply today!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• *Must have Service Titan experience.*
• Dispatch techs properly with constant communication
• Monitor work order progress, and communicate updates effectively
• Maintain positive and encouraging relations with techs and customers
• Keep work order system (Service Titan) and all other communication tools updated
• Provide prompt & effective customer service
• Effectively communicate timely and accurate information to maintenance techs, dispatch team, and property management staff
• Establish positive relations with key contacts in other departments & clients
• Work weekends & holidays as needed or as schedule dictates

A DAY IN THE LIFE OF A MAINTENANCE DISPATCHER

As a Dispatcher for Master Rooter Plumbing, HVAC & Excavation, you lead, manage, and hold accountable our technicians. This means determining if work orders can be handled by the team, as you also schedule and dispatch them based on current workload.

You are great at multitasking, so you manage work order completion from beginning to end ensuring jobs have been completed, invoices have been properly filled out & follow-up calls have been made to the customer. You are proactive and e...