Plumber at Eagle Plumbing Repairs and Drain Cleaning

Position Summary

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Eagle Plumbing Repairs & Drain Cleaning is seeking an experienced, customer-focused Service Plumber to diagnose, repair, install, and maintain residential and light commercial plumbing systems. Our technicians are trusted professionals who provide honest recommendations, exceptional workmanship, and five-star customer service.

The ideal candidate is self-motivated, mechanically skilled, safety-conscious, and committed to delivering quality work while representing Eagle Plumbing with integrity and professionalism.

Essential Duties & Responsibilities

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### Plumbing Repairs

• Diagnose plumbing problems accurately.
• Repair water, drain, sewer, and gas piping systems.
• Perform drain cleaning using cable machines and hydro jetting equipment.
• Repair and replace water heaters (tank and tankless).
• Repair and replace sewer lines.
• Repair and replace water service lines.
• Repair slab leaks and underground piping.
• Perform fixture installations and repairs.
• Install garbage disposals, faucets, toilets, sinks, tubs, and showers.
• Repair leaking pipes and valves.
• Perform whole-home water repipes.
• Complete sewer tunnel repairs and trench sewer replacements.
• Install and repair backflow prevention devices when qualified.

Diagnostic Responsibilities

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• Perform video sewer inspections.
• Locate underground sewer and water lines.
• Conduct leak detection.
• Perform hydrostatic testing.
• Diagnose sewer stoppages.
• Inspect cast iron drain systems.
• Determine repair options.
• Document findings with photographs and video.

Customer Service Responsibilities

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• Arrive on time and professionally dressed.
• Introduce yourself to customers.
• Explain plumbing problems clearly.
• Present repair options honestly.
• Educate customers on preventative maintenance.
• Answer customer questions professionally.
• Obtain customer approval before beginning work.
• Collect payment upon completion.
• Leave the work area cleaner than you found it.
• Request customer reviews after successful service.

Daily Responsibilities

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• Review schedule before leaving for first call.
• Inspect company vehicle daily.
• Maintain stocked inventory.
• Complete all required paperwork.
• Submit job photos.
• Upload invoices and reports.
• Maintain communication with dispatch.
• Follow company safety procedures.
• Attend weekly training meetings.
• Keep truck clean and organized.

Sales Responsibilities

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Our technicians are trusted advisors—not pressure salespeople.

Technicians are expected to

• Identify additional plumbing concerns.
• Educate customers on available solutions.
• Present multiple repair options.
• Offer financing when appropriate.
• Recommend preventative maintenance.
• Build customer trust through honesty.
• Maintain strong closing ratios through education and professionalism.

Required Qualifications

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• High School Diploma or GED
• Minimum 3 years residential plumbing experience preferred
• Valid driver's license with acceptable driving record
• Ability to pass background check
• Ability to pass drug screening
• Ability to lift 75 pounds
• Ability to work overtime and rotating on-call schedule
• Strong troubleshooting skills

Preferred Qualifications

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• Louisiana Journeyman Plumber License (preferred)
• Experience with ServiceTitan or field service software
• Sewer camera inspection experience
• Hydro jetting experience
• Water heater installation experience
• Tunnel repair experience
• Leak detection experience
• Excavation experience

Technical Skills

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Technicians should be experienced in

• Drain cleaning
• Sewer repairs
• Water line repairs
• Water heater installation
• Tankless water heaters
• Cast iron replacement
• PVC, PEX, Copper, CPVC
• Gas piping
• Sewer camera inspections
• Pipe locating
• Leak detection
• Fixture installation
• Hydrostatic testing
• Basic excavation
• Reading blueprints (preferred)

Physical Requirements

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• Lift up to 75 pounds regularly.
• Climb ladders.
• Crawl under homes.
• Work in confined spaces.
• Dig trenches when required.
• Work outdoors in all weather conditions.
• Work in attics and crawl spaces.
• Stand, bend, kneel, and climb throughout the workday.

Performance Standards (KPIs)

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Technicians are evaluated on

KPIGoal

Customer Satisfaction

4.8 Stars or Higher

On-Time Arrival

95%+

Close Rate

Company Standard

Callback Rate

Less than 3%

Revenue Per Ticket

Meet Company Goals

Safety Compliance

100%

Truck Inventory Accuracy

95%+

Paperwork Completion

100%

Photo Documentation

100%

Attendance

Excellent

Required Equipment

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Technicians are expected to maintain

• Company service vehicle
• Company-issued tablet or mobile device
• Hand tools
• Power tools
• Drain cleaning equipment
• Sewer camera equipment (when assigned)
• Personal Protective Equipment (PPE)
• Company uniforms

Core Values

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Every Eagle Plumbing technician is expected to demonstrate

### Integrity

We provide honest recommendations and never sell services customers do not need.

### Excellence

We perform every repair to the highest professional standard.

### Professionalism

We treat customers, coworkers, and their homes with respect.

### Accountability

We take ownership of every job from start to finish.

### Safety

We follow all company and OSHA safety procedures.

### Teamwork

We support one another and communicate effectively.

### Continuous Improvement

We are committed to learning new skills, technologies, and plumbing methods.

What Success Looks Like

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A successful Service Plumber at Eagle Plumbing Repairs & Drain Cleaning

• Diagnoses plumbing problems accurately the first time.
• Completes repairs safely and efficiently.
• Delivers exceptional customer service on every call.
• Communicates clearly with customers and dispatch.
• Maintains a clean, organized service vehicle.
• Completes all paperwork and documentation accurately.
• Protects customers' homes and property.
• Upholds the company's reputation through honesty, professionalism, and quality workmanship.
• Helps the company grow by building lasting customer relationships and earning referrals.

Why Join Eagle Plumbing Repairs & Drain Cleaning?

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At Eagle Plumbing Repairs & Drain Cleaning, we invest in our technicians' success. We offer a supportive team environment, ongoing technical and customer service training, modern equipment, advancement opportunities, competitive pay, performance incentives, and the opportunity to build a rewarding career while serving the Greater New Orleans community with integrity and excellence.