Plumbing & Heating - Dispatcher

At Rock Solid Plumbing and Heating, we hire only the best and brightest to ensure our customers feel safe, secure and receive the best service Alaska has to offer. “Keeping Alaskan Homes Happy and Warm”, Rock Solid serves Eagle River, Peters Creek, Palmer, Wasilla, Big Lake and Anchorage.

### About Rock Solid Plumbing and Heating LLC

At Rock Solid, we take pride in delivering the highest quality craftsmanship. We hire only the best and brightest, well-trained, certified technicians to ensure our customers feel safe, secure and receive the best service Alaska has to offer. ### Description

Responsibilities & Duties

• Manage incoming service calls/emails/chats
• Dispatch & schedule techs
• Support techs with tools needed to service clients
• Maintain Service Fusion log (create and follow up on jobs)
• Parts follow-ups & research
• Create & edit T&M contracts
• Create estimates & document change orders for quoted work
• Service agreements and renewals reporting
• Create & maintain systems for warranty registrations and call logs
• Maintain & order office supplies
• Renew vehicle tags and contractor/business licenses
• HR tracking including new hire paperwork, track vacation time, payroll
• Clean shop (trash/floors)
• Other tasks such as filing, answering phones, etc

Qualifications and Skills

• Minimum 2 years experience in dispatching / call centers
• Knowledgeable in tech
• Able to type at a minimum of 30wpm
• Plumbing industry knowledge and experience preferred but not required
• Prior Office Management experience a plus
• Proficiency in MS Excel and Word

Full time

Competitive Salary DOE

Health/Dental/Vision Benefits available