Plumbing Dispatcher

Dispatcher / Customer Service Representative

At Lawson Family Plumbing, we believe in treating our team and customers like family. We are growing and looking for a strong, dependable Dispatcher / Customer Service Representative who can thrive in a fast-paced environment and help keep our operations running smoothly across the entire Phoenix Metro area.

If you are organized, quick on your feet, customer-focused, and can handle multiple moving parts at once — we want to hear from you.

Responsibilities

• Dispatch and schedule plumbing technicians throughout the Phoenix Metro area
• Manage incoming calls with professionalism and urgency
• Coordinate technician routes and job scheduling efficiently
• Communicate clearly with customers regarding ETAs and updates
• Maintain accurate notes and customer information in company software
• Work on and navigate multiple platforms simultaneously
• Support office operations and assist management as needed
• Adapt quickly to changing schedules and business demands

Qualifications

• Knowledge of streets, cities, and travel routes throughout the Phoenix Metro area REQUIRED
• Strong computer skills with a minimum typing speed of 40 WPM (typing test required)
• Friendly, professional, and confident phone demeanor
• Proven ability to multitask in a fast-paced environment
• Strong organizational and communication skills
• Ability to remain flexible with changing business needs and work hours
• Must be dependable, punctual, and reliable
• Minimum 2 years of customer service experience required
• Scheduling/dispatch experience STRONGLY preferred

What We’re Looking For:

• Someone who can stay calm under pressure
• Team-oriented mindset with a positive attitude
• Strong sense of urgency and accountability
• Ability to think ahead and solve problems proactively
• Flexibility with scheduling and business needs
• Reliable attendance and strong work ethic

Why Join Our Family?

• Family-oriented company culture
• Opportunity for gr...