Plumbing, Heating & HVAC Counter Sales Associate

Summary

As a Branch Associate with a focus on driving and warehouse operations, you will be essential in ensuring efficient logistics and customer satisfaction. Your core skills in driving, along with premium expertise in commercial driving, will enable you to handle various transportation tasks effectively. You will also leverage your relevant skills in delivery driving and mechanical knowledge to support warehouse functions. Reporting to the Branch Manager, your role will involve maintaining safety standards while providing excellent customer service and assisting with inventory management. Join our team to make a significant impact in a dynamic environment.

Duties and Responsibilities

• Actively services all needs of customers including sales order processing, returns/ defective material processing, product/transfer procurement and providing technical informational and printed material. Reviews/updates applicable reports and queues and completes as well as follows up on assigned tasks accurately and timely. Handles all customers in a friendly professional manner and with diplomacy and tact.
• Participates (as directed by the Branch Manager or Assistant Branch Manager) in all activities related to the physical handling of inventory, including receiving, stocking picking and shipping.
• Accurately processes customers’ transactions such as orders, quotes and returns. Adheres to all company policies & procedures, while achieving company sales margins and quotas. Participates in branch sales growth and operational initiatives as directed by Branch Manager.
• Communicates regularly and timely with customers providing accurate information regarding availability of in-stock items and procured non-stock items.
• When requested, coordinates the prompt transfer of inventory from one branch to another and determines the transfer priority and arranges accordingly for shipping.
• Participates in the preparation for and taking of branch audits and physical inve...