Plumbing Manager

Lead People. Drive Performance. Deliver Exceptional Customer Service.

Integrity Plumbing, Heating, AC & Electrical is looking for an experienced Plumbing Service Manager to lead our residential plumbing department. We're seeking a hands-on leader who is passionate about developing technicians, creating exceptional customer experiences, improving sales performance, and building a culture of accountability and continuous growth.

If you thrive on coaching others, driving results, and building winning teams, we'd love to meet you.

Position Summary

The Plumbing Service Manager is responsible for the overall success of the residential plumbing service department. This role oversees technician development, customer satisfaction, daily operations, sales performance, and financial results while ensuring every customer receives a five-star experience.

The ideal candidate understands that successful service departments are built through strong leadership, technician training, operational discipline, and a commitment to doing what's right for the customer.

Responsibilities

• Lead, mentor, and develop a team of residential plumbing technicians.
• Conduct regular ride-alongs, field coaching, and one-on-one performance meetings.
• Drive technician development through ongoing technical and sales training.
• Ensure every customer receives a professional, five-star service experience.
• Monitor and improve average ticket, conversion rates, memberships, and overall department performance.
• Review technician KPIs and provide coaching to improve productivity and results.
• Assist technicians in the field with difficult diagnostics, customer concerns, and sales opportunities.
• Manage daily dispatch priorities to maximize efficiency and customer satisfaction.
• Hold technicians accountable for workmanship, communication, appearance, and company standards.
• Minimize callbacks through quality control and continuous training.
• Work closely with dispatch, customer...