Plumbing Manager

Overview

Plumbing Manager (Residential)

Join Whalen & Ives and take the next step in your career as a Plumbing Manager with a company that truly values strong leadership, technical expertise, and exceptional customer service. We offer a collaborative, growth‑focused environment where your skills directly contribute to team success and operational excellence. If you’re ready to make an impact, develop your leadership potential, and grow with an organization committed to long‑term professional advancement, apply today and become part of a team that invests in your future.

What You’ll Do

• Lead, manage, and mentor a team of Plumbing Technicians
• Foster a culture of quality, accountability, and continuous improvement
• Drive division performance through goal setting, reporting, and team development
• Collaborate with sales and marketing teams to increase service opportunities and customer retention
• Partner with operations, dispatch, and customer service teams to streamline processes
• Improve efficiency through scheduling optimization, workflow improvements, and technician performance tracking
• Serve as the subject‑matter expert for residential plumbing installations
• Stay current with industry standards, regulations, and emerging technologies
• Ensure top‑tier service quality and responsiveness
• Resolve escalated customer concerns with professionalism and care

What You’ll Bring

• Minimum of 3 years of management experience in residential plumbing
• Ability to inspire and drive personal and professional growth among team members
• Commitment to delivering exceptional homeowner satisfaction
• Strong leadership skills with a proven track record of meeting or exceeding business goals
• Detail‑oriented with strong multitasking abilities
• Effective presentation skills and comfort speaking to groups
• Confident, decisive communication in a fast‑paced, goal‑driven environment
• Proficiency with computers and Microsoft...