Plumbing Service Manager

Service Manager – Plumbing Division

Wagner Mechanical

Compensation

$80,000–$110,000

Classification

Salaried Exempt | Full-Time

Join Our Winning Team!

About Wagner Mechanical

Serving Albuquerque since 1928, Wagner Mechanical has built a reputation as the city’s most trusted home services provider. For over 90 years, we’ve delivered dependable HVAC, plumbing, and electrical solutions with a simple commitment: provide exceptional service while treating our employees and customers like family.

Why You’ll Love Working Here

Lead at Scale: Oversee a multi-million-dollar service operation supported by top-tier technicians and leadership.

Impact & Autonomy: Own full P&L performance, drive KPIs, and lead strategic growth initiatives.

Customer-First Culture: Deliver same-day service with excellence, integrity, and care.

Career Growth: Access leadership development, advancement opportunities, and cross-brand collaboration.

Comprehensive Benefits: Medical, dental, vision, 401(k) with match, PTO, paid holidays, company-paid life insurance, disability, and EAP.

What You’ll Do

Develop and execute annual and quarterly business plans aligned with revenue, margin, and EBITDA goals.

Drive growth through capacity planning, pricing strategy, service expansion, and market development.

Lead budgeting, forecasting, and KPI tracking; adjust strategies using data-driven insights.

Recruit, mentor, and develop service managers, field supervisors, and technicians to build a high-performance culture.

Partner with leadership on onboarding, safety/OSHA compliance, and technical training programs.

Ensure an exceptional customer experience, including scheduling speed, conversion rates, and reduced callbacks.

Strengthen vendor partnerships and optimize inventory to improve first-visit completion rates.

Collaborate cross-functionally with Marketing, Recruiting, and Finance t...