Plumbing Service Technician

Description

At Freeline Plumbing Services, we're looking for skilled service plumbers who take pride in their craftsmanship, communicate confidently with customers, and want to be rewarded for delivering exceptional service.

As a Plumbing Service Technician, you'll diagnose plumbing issues, educate homeowners on their options, and perform quality repairs and installations. This role combines technical expertise, customer service, and professionalism to create an outstanding experience on every call.

You'll work independently in the field while following proven company systems, processes, and ServiceTitan workflows designed to help you succeed.

Requirements: READ THIS FIRST

This role is not for everyone, this position is designed for professionals who want to grow and perform at a high level.

### This role is NOT a good fit if you:

• Just want to complete calls and head home.
• Dislike explaining repairs or presenting options to customers.
• Prefer working without accountability, KPIs, or structured processes.
• Expect guaranteed earnings without performance expectations.
• Struggle with communication, organization, punctuality, or maintaining a clean work environment.

You SHOULD apply if you

• Take pride in delivering clean, high-quality workmanship.
• Enjoy helping homeowners understand their plumbing problems and solutions.
• Want your income to reflect your skills, performance, and work ethic.
• Care about customer satisfaction, online reviews, and your professional reputation.
• Are looking for long-term career growth into Senior Technician, Field Trainer, or Service Manager roles.

Job Responsibilities

• Respond to residential and commercial plumbing service calls, diagnostics, repairs, replacements, and installations.
• Follow the company's Flow to Success on every service call to deliver a consistent, professional customer experience from arrival to job completion.
• Accurately diagnose plumbing issues and p...