Plumbing Service Technician

Plumbing Service Technician

We are searching for a friendly, reliable Plumbing Service Technician who is always prepared. To be successful as a Plumbing Service Technician, you should be willing to do service calls during the workday and after hours during your on-call. You must be able to function under pressure. Outstanding Plumbing Service Technicians are not only masters in their trade but also offer superb customer service.

Job Description

Responsibilities of this position include diagnosing problems and utilizing equipment and technology to perform a variety of service-based plumbing and drain calls including but not limited to drain cleaning, jetting, video inspections of main lines, and various minor plumbing repairs for both residential and commercial customers.

Essential Duties and Responsibilities

• Repair and replacement of kitchen & bath sink faucets, drains & P-traps.
• Troubleshoot and clear common clogs (toilets & drain lines).
• Repair and replacement of toilet flush mechanism & wax ring.
• Repair dripping tub faucets.
• Repair leaking toilets.
• Explain reasons for blockage and illustrate how you will resolve the issue
• Complete all drain cleaning, jetting and cable work related to service calls
• Work alongside customer service and dispatch to ensure overall success of the business
• Protect drain cleaning and camera equipment and keep a well inventoried truck
• Work as a team with dispatch and other technicians and plumbers.
• Providing time and cost estimates beforehand to clients and the office as needed.
• Communicating effectively with clients, especially when a job is taking longer than expected.
• Being polite and respectful of clients and their homes or businesses at all times.
• Ensure proper daily documentation of activities
• Ensure complete customer satisfaction from start to finish on every project.
• Must be available for on-call rotation (evenings and weekends).

Competencies and Qualifications

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