Product Advisor – Decorative Plumbing & Appliances

Position Summary

The Product Advisor (Decorative Plumbing & Appliances) is responsible for guiding design center clients through decorative plumbing and appliance selections with confidence, precision and a strong understanding of functional requirements and design intent. This role is critical in delivering an exceptional showroom experience, ensuring decorative plumbing and appliance selections are compatible, complete, accurately documented, and initiating the quote process with speed and clarity.

Product Advisors work across multiple product categories, with a core emphasis on decorative plumbing and appliances and partner closely with Design Center Coordinators, Project Coordinators, and Outside Sales to drive conversion and client satisfaction.

Key Responsibilities

Product Expertise & Client Consultation

• Lead in-depth consultations focused on all CR brands of decorative plumbing fixtures and appliances
• Translate design intent and guide clients in product selections that align with project scope, budget, construction constraints and ideal performance
• Identify opportunities to upsell within plumbing and appliances and recommend complementary products

CRM & Quote Management

• Accurately record all plumbing and appliance-related selections in CRM
• Prepare estimates and hard quotes for decorative plumbing and appliances
• Submit complete, clearly documented selections to Outside Sales for complex quote support
• Deliver all applicable quotes within 48 hours of the client visit

Collaboration & Client Flow

• Partner with Design Center Coordinators to manage the client showroom journey and ensure clear handoffs between design, decorative plumbing, and appliance conversations
• Support Project Coordinators with cross category recommendations

Sales Support & Upselling

• Proactively identify opportunities to upgrade selections
• Ensure sele...