Residential Plumbing Service Manager

Benefits

* 401(k) * 401(k) matching * Bonus based on performance * Company car * Company parties * Competitive salary * Free food & snacks * Health insurance * Paid time off * Training & development Build People. Build Teams. Build the Future.

Ethical Plumbing is looking for an experienced Residential Service Manager to lead, coach, and develop our residential plumbing team.

This is not a desk job. We're looking for a hands-on leader who enjoys working with technicians in the field, improving customer experiences, and building a high-performing service department.

If you are passionate about developing people, driving results, and creating a winning culture, we'd love to talk with you.

Responsibilities

• Lead, coach, and develop a team of residential plumbing technicians
• Conduct regular ride-alongs and field coaching
• Review technician KPIs and provide performance coaching
• Improve average ticket, closing percentage, memberships, and customer satisfaction
• Reduce callbacks through training and quality assurance
• Lead weekly technician meetings and ongoing training
• Recruit, interview, and develop future technicians
• Promote a culture of accountability, professionalism, and continuous improvement
• Work closely with Executive Leadership to improve department performance
• Ensure an exceptional customer experience on every service call

Qualifications

• 5+ years of residential plumbing service experience
• Previous leadership, service management, or field supervisor experience preferred
• Strong plumbing knowledge and troubleshooting ability
• Proven ability to coach and motivate technicians
• Excellent communication and leadership skills
• Strong organizational and computer skills
• Experience with Housecall Pro or similar field service software is a plus
• Valid driver's license with a clean driving record
• Ability to pass background check and drug screening

What Success Looks Like

Success in this role is measured by...