Residential Plumbing Service Manager

Residential Plumbing Service Manager

*Residential Plumbing Service Manger Position Summary*

Roscoe Brown is hiring a Residential Plumbing Service Manager who is responsible for leading the daily operations of the residential plumbing service department. This role provides leadership, coaching, and support to Plumbing Technicians while driving operational efficiency, revenue growth, and exceptional customer service. The Service Manager oversees technician performance, scheduling, training, quality standards, and departmental communication along with cross departmental communication to ensure company goals and customer expectations are consistently achieved.

*Residential Plumbing Service Manager* *Essential Duties and Responsibilities:*

Responsibilities include, but are not limited to

Leadership & Team Development

* Lead, motivate, and develop Residential Plumbing Technicians and Helpers. * Partner with Human Resources in the recruitment, interviewing, hiring, and performance management of plumbing team members. * Conduct regular one-on-one coaching sessions and performance evaluations. * Recommend promotions, wage adjustments, and development opportunities based on performance. * Identify training needs and coordinate technical, safety, and manufacturer training programs. * Ensure all technicians maintain required certifications and remain technically proficient. * Foster a positive, accountable, and team-oriented work environment.

Operations Management

* Oversee daily plumbing service operations to ensure efficient scheduling and timely customer service. * Monitor technician utilization, billable hours, overtime, callback rates, and unassigned time. * Coordinate with Dispatch, Customer Service, and Management to establish daily, weekly, and monthly booking goals. * Maintain on-call and after-hours technician schedules to ensure appropriate emergency service coverage. * Assist technicians with pricing, esti...