Service Dispatcher (Plumbing/Home Services)

Overview

Williams Plumbing & Drain is seeking an experienced Service Dispatcher to join our team in Tulsa. This role is best suited for someone with prior dispatch or service scheduling experience who can manage a high-volume call environment, make real-time decisions, and help drive operational efficiency.

As a key member of our operations team, you will coordinate technicians, optimize scheduling, and ensure a high level of service for both customers and field staff.

About Us

Williams Plumbing & Drain is a family-owned company serving the Tulsa area for over 40 years. We are known for dependable service, strong customer relationships, and a commitment to doing things the right way. Our team operates in a fast-paced, performance-driven environment where each role directly contributes to company success.

Compensation & Benefits

• $17-$20 per hour, depending on dispatch experience
• Performance-based bonuses
• Paid training and onboarding
• Medical and dental benefits
• Paid time off and paid holidays
• 401(k) retirement plan
• Full-time, consistent schedule (7:45am – 4:45pm; Monday -Friday)

Key Responsibilities

• Manage and prioritize incoming service calls in a high-volume environment
• Schedule and dispatch technicians based on skillset, location, and urgency
• Continuously adjust schedules to maximize efficiency and productivity
• Communicate clearly with technicians and customers throughout the day
• Ensure technicians are fully prepared with accurate job information
• Monitor job progress and resolve scheduling conflicts in real time
• Maintain accurate records in dispatch/CRM systems
• Follow up with customers to ensure satisfaction and service quality

Required Qualifications

• Proven ability to manage multiple priorities in a fast-paced environment
• Strong decision-making and problem-solving skills
• Excellent phone presence and customer communication skills
• Proficiency with dis...