Warehouse & Counter Sales Associate (HVAC/Plumbing)

Description: Company Overview:

Plimpton & Hills Corporation is a leading distributor of plumbing, heating, HVAC, and industrial products, serving contractors, businesses, and homeowners throughout the Northeast. With multiple branch locations and showrooms, we are known for dependable service, quality products, and knowledgeable support for the professional trades.

Position Purpose

The Warehouse & Counter Sales Associate provides friendly, reliable service to contractors and walk-in customers by assisting with plumbing, heating, and HVAC product orders, pulling and staging materials, and supporting daily counter and warehouse operations. This is a full-time position based at our Red Hook, NY branch (7311 South Broadway, Route 9), focused on accuracy, teamwork, and a safe, organized work environment.

Essential Functions

• Actively seek opportunities to help customers at the sales counter, parts counter, and by phone, providing excellent customer service to contractors and walk-in customers.
• Locate, pull, stage, and obtain ordered HVAC, plumbing, and heating products for customer orders and warehouse fulfillment.
• Assist with the handling of defective parts, returns, and manufacturer warranty information in accordance with company procedures.
• Process approved customer credits and returns accurately in the order entry and inventory system.
• Address customer questions regarding product specifications, pricing, availability, lead times, and part numbers.
• Ensure all product catalogs, vendor literature, and pricing materials are current, removing expired or outdated materials as needed.
• Accurately and safely move products of varying weights, including pipe, fittings, fixtures, and HVAC supplies, following safety guidelines.
• Provide exceptional customer service in a fast-paced warehouse and counter sales environment.
• Answer incoming telephone calls professionally and pleasantly, assisting with orders, pricing requests, and pr...