Comfort Adviser Plumbing & Underground

We are seeking a customer-focused, solutions-driven professional to join our team and help homeowners and business clients make informed decisions about plumbing and underground service needs. In this role, you will serve as a trusted advisor, identifying concerns, explaining options clearly, and helping create a positive experience from initial contact through service completion.

What You Will Do

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• Meet with customers to assess plumbing and underground service needs and recommend appropriate solutions.
• Communicate findings in a clear, professional, and easy-to-understand manner.
• Build trust with customers by listening carefully, asking thoughtful questions, and presenting service options.
• Coordinate with internal teams to ensure accurate scheduling, follow-up, and service execution.
• Prepare service recommendations, estimates, and documentation as needed.
• Maintain a strong understanding of plumbing and underground service offerings, processes, and best practices.
• Support a high standard of customer satisfaction through timely communication and dependable service.
• Help identify opportunities to improve the customer experience and streamline service delivery.

What We Are Looking For

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• Strong customer service, communication, and relationship-building skills.
• Ability to explain technical information in a clear and approachable way.
• Experience in plumbing, underground utilities, home services, or a related field is preferred.
• Strong problem-solving skills and a consultative approach to helping customers.
• Organized, dependable, and able to manage multiple priorities effectively.
• Comfortable working both independently and as part of a team.
• Proficiency with basic computer systems, scheduling tools, and documentation processes.

What Success Looks Like

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• Customers feel informed, respected, and confident in their decisions.
• Service recommendati...