CSR - Customer Service Representative plumbing dispatcher

Job Description: Customer Service Representative

First class plumbing and rooter : apply online or in person 9327 Douglas drive Riverside Ca. 92503 (951)987-1673

Responsibilities

-Must have plumbing background/ knowledge CSR experience - Provide exceptional customer service to clients via phone, email, and chat - Answer customer inquiries and resolve issues in a timely and professional manner - Analyze customer needs and recommend appropriate products or services - Process orders, returns, and exchanges accurately and efficiently - Maintain customer records and update information as needed - Collaborate with other team members to ensure customer satisfaction - Conduct outbound calling campaigns to follow up on customer inquiries

• Oversee Dispatchers and Client care representative
• Work as a team with all dispatchers
• Identify and assess customers’ needs to achieve satisfaction
• Learn all technicians and their skill sets
• memorize each technicians numbers and top skill sets
• Be a great problem solver & a master at time management.
• Provide accurate, valid and complete information by using the right methods/tools
• Meet company sales targets and call handling quotas
• Handle customer and technician complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, and process customer accounts
• Follow company scripts and booking procedures, guidelines, and policies
• Take the extra mile to continuously learn plumbing and skill set of each technician.
• Using dispatch for profit methods
• be able to answer all customer inquires from start to finish via email and phone inquires
• ensure all client care specialists call are screened and daily recaps of all employee performances.Qualifications:

- Previous experience in a customer service role is preferred- Excellent communication skills, both verbal and written- Strong pr...