Dispatcher at Eagle Plumbing Repairs and Drain Cleaning

Eagle Plumbing Repairs & Drain Cleaning is seeking a highly organized, customer-focused Plumbing Dispatcher to coordinate daily service operations. The Dispatcher serves as the communication hub between customers, plumbing technicians, and management to ensure exceptional customer service, efficient scheduling, and maximum technician productivity.

The ideal candidate thrives in a fast-paced environment, communicates professionally, multitasks effectively, and is committed to helping our team provide five-star plumbing service throughout the Greater New Orleans area.

Primary Responsibilities

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### Customer Service

• Answer incoming phone calls professionally and courteously.
• Schedule plumbing service appointments.
• Obtain accurate customer information and service details.
• Explain service charges and company policies.
• Calm upset customers while maintaining professionalism.
• Follow up with customers after completed service calls.
• Maintain excellent customer satisfaction ratings.

### Scheduling & Dispatching

• Dispatch technicians based on skill level, location, and availability.
• Monitor technician routes throughout the day.
• Maximize technician efficiency and reduce drive time.
• Fill cancellations immediately.
• Adjust schedules for emergency calls.
• Keep customers informed of technician arrival times.
• Ensure technicians remain productive throughout the workday.

### Communication

• Maintain constant communication with field technicians.
• Relay customer concerns and job details accurately.
• Notify customers of delays.
• Coordinate with suppliers when materials are needed.
• Assist technicians with financing paperwork when necessary.
• Communicate with management regarding scheduling challenges.

### Administrative Duties

• Create customer accounts.
• Enter detailed job notes.
• Verify customer contact information.
• Maintain accurate records in the dispatch software.
• Upload photos, i...