Dispatcher / Customer Operations Coordinator at Frank's Mr. Plumber

Who We Are Frank's Mr. Plumber is looking for an organized, customer-focused Dispatcher to join our growing team! People often come to us looking for a job, but they stay because they find a fulfilling career, room to grow, and opportunities to excel.

Tonawanda-Based Company

Why Choose Frank's Mr. Plumber* Competitive pay ranging from $22-$25/hr DOE. * Performance-based bonus opportunities for strong individual and team performance. * Additional compensation may be available for candidates with flexible scheduling or weekend availability. * Medical, Dental, Vision and Life Insurance. * Work-life balance Paid Time Off, Paid Holidays, and Full-Time employment. * 401(k) Plan with company match. * Ongoing training and career advancement opportunities. * State-of-the-art technology including ServiceTitan. * Supportive team environment where your work makes a difference.

Schedule* Typical schedule is MondayFriday, 10:00 AM 7:00 PM. * Flexible scheduling available, including TuesdaySaturday or four 10-hour shifts for the right candidate. * Candidates willing to help cover occasional Saturdays and Sundays may receive additional compensation.

The Big Task You will coordinate technician schedules, optimize daily routes, and ensure every customer receives prompt, professional service while maximizing technician productivity and delivering an exceptional customer experience.

Key Tasks* Schedule and dispatch technicians based on skill set, location, priority, and call type. * Monitor technician progress throughout the day and make real-time schedule adjustments. * Manage schedule gaps, delays, emergency calls, and changing priorities. * Make outbound calls to customers to confirm appointments, fill schedule openings, and maximize daily booking opportunities. * Communicate scheduling updates and arrival times with customers. * Partner with the Customer Service Representative team to maximize booked calls. * Maintain accurate...