Drain Technician

*Overview*

This Drain Technician Job Description serves as a guide to assist Drain Tech employees understand the expectations for working at Joseph L. Balkan aka Balkan Sewer & Water Main Service (“Company”). The ideal candidate will be an ambitious, self-starter who is outgoing and likes solving people’s problems. Working as a team player with Team Balkan the Drain Technician will show up on-time, communicate well, present him/herself well, and be able to listen to and understand each unique problem they hear from a customer. Successful people at Balkan look forward to presenting an accurate quote from NYC's largest and most trusted provider and helping customers understand what makes Balkan their best choice. As a successful team player, a Drain Technician who meets the following responsibilities while working at Balkan will see substantial growth opportunities, both personally and professionally.

Responsibilities

Perform in all aspects of Drain Technician work, including but not limited to:* Respond accordingly to all emails and phone calls (within the hour in most cases, but within 2 hours if received before 9 pm) * Complete and submit paperwork daily (timesheets, worksheets, payments, etc.) * Meet service levels agreements. This includes providing drain service within 4 hours of the Client’s initial call (unless the initial call is after 9 pm, or unless the Client declines service in the timeframe). * Manage Appointments + Effectively communicate appointment details with customers and colleagues + Maintain system of record with all pertinent information; Dispatch and/or Salesforce + Accurately calculate estimates and bids for customers via resources provided by the Company + Work with Customer Service to coordinate pricing + Get the customer the correct quote + Explain the drain issue to the Client after you have resolved it. + Marketing - Leave sales pamphlet with quote amount - Write quote $ amount on business card + Home Insurance...