Drain Technician

Dran Technician

Drain Technician Do you enjoy solving problems, working with your hands, and helping homeowners? Join Thornton & Grooms as a Drain Maintenance Technician Apprentice and provide 5-star service restoring the flow of clogged drains while building a rewarding career in the skilled trades.

### What You'll Do

• Run preventative maintenance and residential drain service calls (4–6 per day)
• Clear clogs in sinks, showers, tubs, toilets, floor drains, stacks, and roof vents
• Work from home using ServiceTitan on an iPad and a company vehicle
• Perform drain-clearing tasks, including pulling and resetting toilets, and assisting with roof vent clearing
• Refer customers to Drain Specialists when additional work is needed
• Offer Home Care Club memberships to customers
• Maintain a clean, organized, and well-stocked truck
• Collaborate with teammates and continue developing your plumbing trade knowledge
• Participate in a rotating on-call and weekend schedule

Key Performance Indicators

* 60% conversion rate on referrals to Drain Specialists * 60% conversion rate on new Home Care Club memberships * Minimal callbacks on completed work * Maintain a customer NPS score of 9.3 or higher

What you bring

* High School Diploma or GED * Valid driver's license * Registered Plumbing Apprentice (or willingness to become one) * Ability to lift and carry 100 lbs repeatedly throughout the day * Strong work ethic and willingness to learn through hands-on training

Benefits

* No overnight on-call — your personal time is protected * Truck with gas card * Limited Saturday commitments — we respect work-life balance * Medical, Dental, and Vision coverage * 401k with company match (Up to 4%) * On-Site Medical Clinic — real healthcare access without the hassle * Ongoing training and a clear path for career advancement * A company that has been trusted by Metro Detroit homeowners since 1937 ### Employment Requirements

Must succ...