HVAC & Plumbing Customer Service Rep

Join the Thermo Direct Family!

Are you passionate about helping people and looking for a fulfilling career—not just a job—with competitive pay and a supportive team? Thermo Direct is expanding, and we’re seeking a friendly, motivated HVAC & Plumbing Client Care Specialist to be the welcoming voice of our company. In this role, you will be at the heart of the customer experience—building relationships, solving problems, and ensuring homeowners remain comfortable year-round. If you enjoy interacting with people, thrive in a fast-paced environment, and take pride in delivering excellent service, you will feel right at home here.

What You’ll Do

As a Client Care Specialist, you will have a meaningful impact every day by

Providing exceptional service through inbound and outbound customer calls. Scheduling service appointments and promoting maintenance club memberships. Using call scripts confidently while keeping conversations natural and helpful. Meeting daily call goals that support customer needs and company success. Maintaining accurate and up-to-date customer records. Ensuring timely membership renewals and proactive maintenance scheduling. Working closely with dispatch to ensure smooth, efficient service coordination. Escalating service concerns quickly to ensure customer satisfaction. Participating in ongoing training to grow your skills and career. Maintaining a professional, friendly, and positive attitude with customers and teammates. Identifying customer needs and offering thoughtful solutions that build trust and loyalty.

What We’re Looking For

Strong communication and listening skills. A customer-first mindset with attention to detail. Comfort working with call goals and performance metrics. Previous call center or customer service experience is a plus—but not required. A team player who values integrity, professionalism, and growth.

Why You’ll Love Working at Thermo Direct

We believe ha...